Gen-AI powered Chatbots
Advances in Generative AI have taken chatbots to a whole new level. We’ll turn your AI aspirations into reality, developing a GenAI-powered chatbot in a matter of months.
How we can help
The ease of access to Generative AI has made it possible to create compelling prototypes in record time. However, turning these into safe and trustworthy tools that deliver long-term value isn’t straightforward.
Safety first
We are working at the forefront of AI safety, leading a cross-industry collaboration to build a governance framework for onboarding GenAI technology within the highly regulated world of financial services.
Staying on track
We’ve developed a client-facing chatbot for a retail bank that couples GenAI with a knowledge graph, to keep client interactions “on rails”.
Reaching the end goal
We’ve delivered £1 million in annual savings by developing a RAG-based bot for customer services which has made information retrieval more efficient.
Our expertise with GenAI
Multiple use cases
We’ve applied this technology to a diverse range of use cases, from helping one of the largest US financial institutions use GenAI to boost productivity, to integrating GenAI into a legal platform to provide advanced document analysis.
Return on investment
We have developed multiple chatbot applications, demonstrating genuine return on investment.
De-risking chatbots in regulated enterprises
Take a look at how we developed a proof-of-concept AI chatbot for a major retail bank that de-risked interactions with customers.
Our tried and tested approach
Our experienced engineers will rapidly understand your aspirations, demonstrate feasibility, then move from prototype to production swiftly and safely. Our experience in security, governance and AI-specific threats (hallucination, bias, prompt injection) ensures a successful outcome.
We work collaboratively with your teams and stakeholders, who can be as involved or as hands-off as they wish.
Pilot / 6 weeks
Activities
• Meet team and stakeholders
• Explore data sources
• Gather use cases
• Assess feasibility
Outcomes
• Agreed use cases
• Project roadmap
• Feasibility assessment
• Business case outlined
Initiate / 2 weeks
Activities
• Rapid prototyping with multiple iterations
• Outline architecture
• Select model
• Prepare data sources
• Outline test cases
Outcomes
• Working prototype
• Feasibility demonstrated
• Agreed demonstration of value
Go-live / 4 weeks
Activities
• Security and risk assessment
• Develop test suite
• CI/CD and monitoring
• Deploy to production
• End-user training
Outcomes
• Production deployment
• Robust test suite, allowing further refinement
• ROI delivered
Client stories
Find out how we have helped clients like you with tailored support to harness GenAI chatbots safely, taking them from prototype to production.
Blinqx: Building a GenAI paralegal
From prototype to production, how Scott Logic and Blinqx developed a GenAI-powered legal case timeline, delivering a product that accelerates document analysis and automates paralegal tasks for legal customers.
Hg Capital: Productionising a GenAI chatbot
Having built a prototype GenAI chatbot, Hg Capital tasked us with getting it production-ready to deploy into the portfolio. Learn how, in just a matter of weeks, we readied the tool for rollout and supported pilots to demonstrate material productivity gains.
With Scott Logic, your GenAI chatbot project is in safe hands
If you’d like to discuss your project, we’re always happy to talk.
Get in touch with Colin Eberhardt, our Chief Technology Officer, for more information.