Designing for Neurodiversity
UX designers should put ALL users at the heart of design. Mark Wallace explains how you can integrate neurodiversity considerations into a fully inclusive design process.
Mark Wallace
Discovery & User Research
Shape a clear product vision through a deep understanding of user needs, pains and goals, and keep the user engaged throughout delivery to give your product the best chance of success.
User research during the discovery phase of a project can often be seen as a ‘nice to have’. However, the negative consequences of skipping this activity can be wide-ranging – everything from difficulty in prioritising features during development, to increased customer support issues post-launch, through to reputational damage when the product/service fails to meet users’ needs.
Moreover, it’s all too easy for technical constraints or organisational workflows to define how a product or service is developed. This is to put the cart before the horse – the user must come first. The critical success factor of any product or service is how well it meets user needs.
Achieve your goals with us
Our expert consultants guide you through our proven approach to gain a deep understanding of your users rapidly: who they are as people, what they are trying to do, and how. We have nearly two decades of experience helping large institutions and small organisations move from loose ideas to clear direction.
Mapping your users’ goals, tasks and pains through concise user research during discovery will de-risk your project and set it up for success. You can then build systems and services that accurately reflect users’ workflows rather than your own.
Principles of our successful approach
Validate early
Our approach helps you validate your intentions rapidly. In this way, we can deliver a project designed to meet real user needs and generate a real-world impact – or help you avoid wasting significant amounts of time and money on a project that user research shows will not succeed.
Research is a team sport
We believe that quality checks must be built into every stage to prevent work from repeatedly returning to earlier phases. Through automation, we create a seamless flow that reduces delays and improves the overall efficiency of our development process.
Learn. Iterate. Evolve.
It won’t be months before you get real value. We present working software to users iteratively, capturing feedback that grows your understanding of users’ needs continually, and informs the next iteration.
Go beyond the hype
We pride ourselves on our pragmatic approach. With Scott Logic, you can trust us to recommend what works, rather than the latest hot trend or hyped technology.
Client stories
Find out how we have helped clients like you with tailored support to tackle technology challenges and achieve business goals.
Scottish Government
How we partnered with the Scottish Government to design and build a user-driven common platform called ScotAccount, a new way for users to access online public services in Scotland via a trusted, secure, and resilient platform, built to the highest standards.
Newcastle Building Society
How we helped Newcastle Building Society to design and deliver a new white-label, cross-platform savings app – shaped by stakeholder and user research – while establishing firm foundations in the cloud.
Our tried-and-tested solutions
While our approach is always tailored to your needs, we have a range of tried-and-tested solutions that speed up delivery and drive a successful outcome.
Project Discovery
Whether you’re creating a new product or iterating on an existing system, our tailored Discovery methodology helps you deliver early value, manage uncertainty, and respond rapidly to changing market demands.
Research & Analysis
We engage with your users and stakeholders across your organisation to establish a deep understanding of users’ goals, tasks and pains to inform the direction and efficacy of your product or service.
User Testing
We ensure that the user is central to each stage of the project. By taking an iterative and incremental approach to delivery, we test releases of working software with users to evaluate how well existing or new experiences meet their needs.
From our blog
The Product Owner Role
Product Owner is an oft-misunderstood Agile role that is seen as vital, but very few projects seem to have one. And if one asks different people what the role entails, one gets quite a range of responses. In this article, I will share a few observations based on my own experience.
Frank Hubin
Can LLMs spot accessibility issues
While traditional methods have made progress in accessibility testing, there's plenty of room for innovation, particularly with AI. This blog explores whether LLMs can harnessed to improve accessibility testing.
Remi Van Goethem
Want to explore how we could work together?
If you’d like to discuss how our specialists can support you in gaining a deep understanding of your users and setting your product/service up for success, we’re always happy to chat.